What are the delivery charges?
Answer :
There are no shipping charges for any orders at neerutakshak.com within India.
There are no shipping charges for any orders at neerutakshak.com within India.
Why does the delivery date not match with the delivery timeline?
Answer :
We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances. Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances. Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
What is the estimated delivery time?
Answer :
Please allow 7 to 10 business days for your order to arrive. We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.
Please allow 7 to 10 business days for your order to arrive. We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.
Why does the estimated delivery time vary for different items?
Answer :
Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver to your location. Please allow 7 to 10 business days for your order to arrive.
Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver to your location. Please allow 7 to 10 business days for your order to arrive.
How to track your order?
Answer :
A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting neerutakshak.com and clicking on "Track your order" This will tell you the approximate delivery time of your order and the current shipping status.
A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting neerutakshak.com and clicking on "Track your order" This will tell you the approximate delivery time of your order and the current shipping status.
What if the item is damaged or you want a replacement?
Answer :
If your order arrives visibly damaged, please contact Safeera Customer Service immediately. You can reach out to us at care@neerutakshak.com in with your order ID and images of the product. Safeera will dispatch a replacement or initiate a refund immediately. If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and contact us with your order ID. Safeera will dispatch a replacement or initiate a refund immediately.
If your order arrives visibly damaged, please contact Safeera Customer Service immediately. You can reach out to us at care@neerutakshak.com in with your order ID and images of the product. Safeera will dispatch a replacement or initiate a refund immediately. If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and contact us with your order ID. Safeera will dispatch a replacement or initiate a refund immediately.
If I have placed two separate orders, can you combine the orders and offer me reduced shipping?
Answer :
Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).
Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).
How do I make my payments at www.neerutakshak.com?
Answer :
You have multiple payment options: - All credit and debit cards - UPI - All wallets, such as PayTM, Amazon, Airtel, PhonePe, Freecharge, Mobikwik & Jio. - Net-banking via all leading banks - Paypal - Pay later services such as Lazypay and Epaylater - Credit Card EMI options (3, 6, 9, 12 months) - Cardless EMI options (0% EMI by Zestmoney, Instacred)
You have multiple payment options: - All credit and debit cards - UPI - All wallets, such as PayTM, Amazon, Airtel, PhonePe, Freecharge, Mobikwik & Jio. - Net-banking via all leading banks - Paypal - Pay later services such as Lazypay and Epaylater - Credit Card EMI options (3, 6, 9, 12 months) - Cardless EMI options (0% EMI by Zestmoney, Instacred)
Are there any hidden charges when I make a payment?
Answer :
No, there are no hidden charges. All listed prices are inclusive of all taxes. We provide free shipping on all orders within India. For international orders please refer to our international shipping tab.
No, there are no hidden charges. All listed prices are inclusive of all taxes. We provide free shipping on all orders within India. For international orders please refer to our international shipping tab.
What is Cash on Delivery?
Answer :
As a policy, We do not provide cash on delivery
As a policy, We do not provide cash on delivery
Is it safe to shop online using my Debit card or Credit Card?
Answer :
All our Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. We use CCAvenue, PayU, Amazon, Paypal & PayTM payment gateways. So you can be rest assured about the mode of payment you choose.
All our Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. We use CCAvenue, PayU, Amazon, Paypal & PayTM payment gateways. So you can be rest assured about the mode of payment you choose.
How do I cancel my order?
Answer :
Cancellation shall be considered only if the request is made within 12 hours of placing the order.You can cancel your order by contacting us, before the item has been dispatched.
Cancellation shall be considered only if the request is made within 12 hours of placing the order.You can cancel your order by contacting us, before the item has been dispatched.
How long will it take to complete the cancellation request?
Answer :
It usually takes 2 working days to cancel an order. You will be notified about the cancellation by call or email. However, we will be unable to cancel any order once the item has been dispatched.
It usually takes 2 working days to cancel an order. You will be notified about the cancellation by call or email. However, we will be unable to cancel any order once the item has been dispatched.
What if I need to change my shipping address after I have placed my order?
Answer :
Yes, you can modify your shipping address before your order is invoiced or dispatched. Once the address has been invoiced/dispatched, it cannot be changed.
Yes, you can modify your shipping address before your order is invoiced or dispatched. Once the address has been invoiced/dispatched, it cannot be changed.
Can I modify the products (size/fit/color) in my order after it has been placed?
Answer :
Unfortunately, we cannot modify the products (size/fit/color) once an order is placed. NOTE: To cancel or modify your order, don't hesitate to get in touch with our team via chat on WhatsApp (+91 8302075986) or mail us at care@neerutakshak.com
Unfortunately, we cannot modify the products (size/fit/color) once an order is placed. NOTE: To cancel or modify your order, don't hesitate to get in touch with our team via chat on WhatsApp (+91 8302075986) or mail us at care@neerutakshak.com
Can I Return My Product?
Answer :
We offer a 5 Day Return Policy on all apparels. Please contact us within 5 days of receiving your order in case of any Return/Exchange. Returns are accepted only for the following reasons: Damaged Product Manufacturing Defect Incomplete Product Incorrect Product Incorrect Size The time frame starts from the date the product was delivered, as per the confirmation received from our logistics team or courier partners. Please send us two images (one of the damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated from the "contact us" Section, or you can send us an email to care@neerutakshak.com, or you can connect on WhatsApp(+91 8302075986). We offer hassle-free returns through courier pickup, or you can also request a replacement for the same products. The courier/shipping charges have to be borne by the customer. All products bought online can only be returned in case of manufacturing defects, damaged product delivery, or incorrect or incomplete. This needs to be brought to our notice (via email / Whatsapp) within 48 hours from the delivery. To return your product, you can reach us at care@neerutakshak.com or Whatsapp us on +91 8302075986. Is Return/Exchange applicable on Jewelry? Please note as a policy we neither provide refund nor accept returns nor offer exchanges in Jewelry unless there is a manufacturing defect or delivery of incorrect product. All dimensions and materials are mentioned on respective product pages. That being said, please contact Customer Care within 2 days of receiving your parcel in case of any defect (e-mail us at care@neerutakshak.com or call/WhatsApp us at +91-8302075986) and we’ll see what we can do. We will respond within 48 hours of receiving your request.
We offer a 5 Day Return Policy on all apparels. Please contact us within 5 days of receiving your order in case of any Return/Exchange. Returns are accepted only for the following reasons: Damaged Product Manufacturing Defect Incomplete Product Incorrect Product Incorrect Size The time frame starts from the date the product was delivered, as per the confirmation received from our logistics team or courier partners. Please send us two images (one of the damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated from the "contact us" Section, or you can send us an email to care@neerutakshak.com, or you can connect on WhatsApp(+91 8302075986). We offer hassle-free returns through courier pickup, or you can also request a replacement for the same products. The courier/shipping charges have to be borne by the customer. All products bought online can only be returned in case of manufacturing defects, damaged product delivery, or incorrect or incomplete. This needs to be brought to our notice (via email / Whatsapp) within 48 hours from the delivery. To return your product, you can reach us at care@neerutakshak.com or Whatsapp us on +91 8302075986. Is Return/Exchange applicable on Jewelry? Please note as a policy we neither provide refund nor accept returns nor offer exchanges in Jewelry unless there is a manufacturing defect or delivery of incorrect product. All dimensions and materials are mentioned on respective product pages. That being said, please contact Customer Care within 2 days of receiving your parcel in case of any defect (e-mail us at care@neerutakshak.com or call/WhatsApp us at +91-8302075986) and we’ll see what we can do. We will respond within 48 hours of receiving your request.
How long will it take for the exchanged item to arrive?
Answer :
1. We will ship and deliver your product to you within 2-3 business days after your pick-up is completed. It takes us about 7-10 business days to pick up and receive your product at our warehouse. 2. Your exchange will be processed as soon as we receive your product, and the product will be delivered to you within 3 to 5 business days. 3. We will ship a fresh item to you within 48 hours of receiving your complaint if the product is broken or damaged. Here, the standard delivery timeline of 3-5 business days will be applicable. 4. In case your product/package is lost/misplaced, we will investigate the issue internally and with our courier partners. If the issue is internal, the resolution will be given within 48 hours. In case this issue is from our courier partner's end, the issue will be resolved for you within 3-5 business days.
1. We will ship and deliver your product to you within 2-3 business days after your pick-up is completed. It takes us about 7-10 business days to pick up and receive your product at our warehouse. 2. Your exchange will be processed as soon as we receive your product, and the product will be delivered to you within 3 to 5 business days. 3. We will ship a fresh item to you within 48 hours of receiving your complaint if the product is broken or damaged. Here, the standard delivery timeline of 3-5 business days will be applicable. 4. In case your product/package is lost/misplaced, we will investigate the issue internally and with our courier partners. If the issue is internal, the resolution will be given within 48 hours. In case this issue is from our courier partner's end, the issue will be resolved for you within 3-5 business days.